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Early this morning we got complaints from our clients mentioning that Norton was flagging Helpscout, a Help Desk System.

Some of the pages were triggering this warning
http://i.snag.gy/Ttuys.jpg

Upon a quick check at Norton Safe Web, we can clearly see that a few files (4) were flagged by them
http://i.snag.gy/6IcbU.jpg

We tried accessing those to see if there was indeed any malicious content in it but all of them led to a "404 - Not Found" page. With that being said, all we can do at the moment is wait for Helpscout to ask Norton to review the "Blacklisting" status.